Name: Reliable Van And Storage
Price range: $$
Rating: 4.9

Marianna R. 8 years ago

I moved from my house to the new place yesterday. The new place is only 2.5 miles away. I have a huge disappointment in time estimation and charges. I have a feeling that I got ripped off. Jon Paul came to my house, did inventory and estimated total time of the move 8 hours, telling me that it should not take more time just opposite. Assured me that if the move will be done in shorter time, they will refund me the difference, since a lot of stuff we were moving ourselves (all the dishes, glass items and shelves, pictures, mirrors, TV's and more). In reality it took movers 13 hours instead. Not only we had to pay for time but for 5 hours of overtime as well. I would be better off doing move in 2 days instead of 1 and pay less. You can move to another State for this charges. I have great appreciation to the moving team for hard work and efficiency. Miguel and his team were timely, fast, friendly and courteous. The moving coordinator Jennifer was also very pleasant and helpful. I called her and complained. The only thing the managers did for us was credit of $50, a joke. I give moving team 5 stars, but only 1 star to the business and management

Reliable Van And Storage replied 2 years ago

Hello Marianna, we appreciate your honest review. We apologize that your move day ran into overtime, our notes indicate that there were many items than listed on the original signed inventory. This caused the time to run over the 8 hours on the quote. All local moves are based on actual time, as indicated on all signed paperwork. We are happy that the crew & your Move Coordinator were able to help to the best of their abilities with your move. If we can help clear anything up further, please reach out.

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4.9 out of 5

Out of 585 Reviews

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